Open GI Cookies and Privacy Notice

Privacy Notice

This Privacy Notice explains how Open International (company registration no. 5716519) and Open GI Limited (company registration no. 1519547) of Buckholt Drive, Warndon, Worcester, WR4 9SR (Open GI) use your personal information, which you provide to us.

Open GI protects the personal information that you provide to us and is committed to complying with all relevant Data Protection Laws. We are registered with the UK Information Commissioners Office (ICO) as a data processor for the processing of our customers’ data, but we also act as a data controller in relation to information that we gather from job applicants and our own staff. We comply with the UK Data Protection Act 2018 (DPA 2018), the EU General Data Protection Regulation (GDPR), and any other relevant data privacy laws.

If you have any queries regarding this Privacy Notice, you should first contact our Group Data Protection Officer via email: This email address is being protected from spambots. You need JavaScript enabled to view it.. If you do not receive a reply within two working days, please telephone us on UK 01905 754455 and request to speak to our Data Protection Officer.

Using our website

Customers may contact us through our website using the Support Request form. When you do this, you will be asked to provide your business contact details such as your email address and telephone number. You will also be asked to consent to our using your information. This information will then be passed either to our support or sales teams to contact you to assist you with your enquiry.

In the course of assisting you with your enquiry, we may ask for your consent to use your details for further purposes such as marketing. When we do this, you will be clearly advised and your specific consent will be required before we can use your information for any follow-up purpose.

Calling the Open GI Support Centre - 01905 754444

Please note all incoming and any subsequent follow up outgoing calls will be recorded and monitored for the purpose of training and quality control. 

Clients of our customers

As part of the service that we provide to our customers we are required to collect, process or store the personal information of clients of our customers (e.g. policyholders). All this information is processed strictly in accordance with the instructions of our customers and is stored securely on servers located within the EEA.

Sharing your information

We will only share your information with parties that you have agreed we can share it with. There are, however, certain scenarios where we may have to share your data with other parties where this is required to comply with applicable laws and government or regulatory bodies’ lawful requests for information. Examples of these scenarios are:

  • For legal reasons, we may be required to share your data with law enforcement agencies, governments, etc. This may be as part of an investigation, or it may be as part of service such as fraud prevention.
  • Where your data may be required to protect against harm to the rights of property or person as permitted by law.
  • Where your data may be required to prevent or protect serious physical harm to an individual.
  • If Open GI is involved in an acquisition, a merger, sale of assets, or liquidation.


Open GI works very hard to ensure the protection of your information against unauthorised access, alteration, destruction, disclosure or use. In order to ensure the level of security your information deserves, Open GI will:

  • Ensure that any data that moves across an untrusted network (such as the Internet), will be encrypted using strong methods. Unfortunately though, the transmission of information via the internet cannot be guaranteed due to the scale and nature of it. We will do our best to protect your personal data but cannot guarantee the security of your data whilst in transit to our site(s). Any transmission to us is at your own risk. Once we have received your information, we use strict procedures and security features to protect it against unauthorised access as reasonably as we can.
  • Ensure that all our staff who may come into contact with your data or the systems that process your data have sufficient knowledge and training to handle it in a confidential and secure manner.
  • Ensure that we have appropriate policies and procedures in place which instructs our staff on how to handle your data securely.
  • Ensuring that we minimise access to your information to only the minimal staff and systems that need it in order to perform the service we are offering you.
  • Any information that we receive from you will be stored depending on the service, but in all cases, it will be within the EEA, and within highly secured data centres with multiple layers of technical and organisational controls.
  • As part of our service to you, we employ the services of professional hackers to test our systems for vulnerabilities which allows us to better protect your information. Don’t worry though, these are friendly hackers with whom we have very strict contractual and non-disclosure agreements with.

Use of cookies

We use cookies on this website. For more information about cookies and how we use them please read our Cookies policy section.

Information we hold about you

You have the right to ask us for a copy of the personal information we hold on you via a "subject access request". You have the right to have any inaccuracies corrected or removed, or to instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so. There is no fee for this. However, subsequent copies of such information within an unreasonably short period may be chargeable.

To request a copy of the personal data that we hold on you please contact our Group Data Protection Officer using one of the methods below:

By post: The Data Protection Officer, Open GI Limited, Buckholt Drive, Warndon, Worcester, WR4 9SR.

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please do not send us personal or sensitive data over and above the minimum requirements (such as your name and contact details) via fax or email without prior notification and agreement, or unless explicitly requested.

Please note that unless specifically instructed, your information will be sent using the same format as that of the request. i.e. if the request was received via email, the information will normally be sent back to you via secure email unless you explicitly request otherwise. Your information will be returned within one (1) month, and in a secure manner. No information will be released, and the clock will not start until your identity has been confirmed. This needs to be photographic evidence and evidence of occupancy. This can either be sent with your request or could follow.

If the data you need sight of is specific, it would help us to respond in a faster time if you were to identify exactly what data or which particular area you are looking for. For example, all personal data we hold on you about your marketing preferences, or all data you have given us in relation to careers at Open GI.

International transfers

All data we collect from you here and subsequently process will be done so in the EEA. If it becomes necessary to process data outside the EEA, we ensure that the relevant third party processing the data gives the required contractual undertakings as specified by the EU, and that we make it clear to you that this will take place.

Data retention

We hold your data only for as long as is necessary for specified purpose. Open GI has an internal Data Retention Policy which sets a framework around retention to ensure we are not storing data that we no longer need or should still have.

Some of the information we collect via our website is submitted to us via electronic mail. Our policy states that we retain all emails for a 7-year period after which time they are automatically deleted.

If you choose to exercise your right to erasure (also known as the right to be forgotten), we will need to retain some basic information in order to avoid sending you unwanted material or correspondence at a later date.

Cookies policy

What is a cookie?

A "cookie" is a piece of information that gets stored on the device you are browsing from. They can record how you move around a website so that when you revisit it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. In most cases, cookies are not really intrusive but are there to make the page work better either directly (such as essential cookies), or indirectly (such as analytics cookies to assist web designers in making the site easier to use).

Some cookies could be considered intrusive if they collect personal data or otherwise identify you as an individual and further use this data. Open GI do not use such cookies on this website.

What types of cookie are there?

At the highest level, cookies can be considered to be either:

Essential / Strictly Necessary: These cookies are essential for the proper operation of a web site. Without these cookies, the website will not perform correctly. Consent is not required for essential cookies, although they should still be listed in a cookie notice. Please see the "Cookies we use" section for any cookies we consider to be essential.

Non-essential: Anything else that does not fall within the definition of essential cookies. Typically, these are used to analyse behaviour on a website, advertising, etc. These cookies require that the visitor actively consents to them being used and must not be "dropped" without such consent.

We are required to obtain your consent for all non-essential cookies used on our website. You can block all cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access parts of our site because essential cookies are required to allow it to function correctly. The method of blocking cookies differs from browser to browser so you are advised to determine the method appropriate to your device and /or browser. We cannot offer assistance or advice for this.

Cookie persistence can be either:

  • Session or non-persistent cookies: these are only stored on your device during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page.
  • Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser until it expires (see table below). The cookie can be read by the website that created it when you visit that website again.

  Cookies can also be categorised as follows:

  • Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular (or the least popular). These are non-essential cookies.
  • Functional cookies: Functional cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for login or registration, language preferences). Functional cookies would be considered as essential for the website to function correctly and as such would not require consent.
  • Targeting / advertising cookies: These cookies can target audiences based on their browsing behaviour to deliver marketing material more relevant to you. These are non-essential cookies.

Cookies we use



Expires After





Google Analytics (non-essential performance cookies).

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited on this site.

2 years

24 hours

10 minutes

1 minute


Essential session only cookie.

This is for the contact forms on our website and are used to maintain sessions between page changes. No personal information or data is stored. The contact us functionality will not work without this cookie. We therefore consider this to be an essential cookie.

End of session


 Joomla login cookie. Will be created after you've logged in (it will be deleted after you logout)

End of session

You can alter your cookie consent preferences at any time by clicking on the cookie icon in the bottom left corner of our website and adjusting the sliders to ‘off’ followed by ‘ close’ in the slide out blade. Please refresh your page to ensure that the new settings have taken effect. Note that this cookie policy is also linked to in this blade.

You can also control your cookie settings through your web browser. Methods vary from browser to browser and/or device to device.

You can opt out of being tracked by Google Analytics across all websites, by going to Alternatively, some web browsers may have plug-ins that enable analytical cookies to be blocked. 

If you have any questions about the cookies that we use or this cookie policy, feel free to email us at This email address is being protected from spambots. You need JavaScript enabled to view it..   


We may make changes to our Privacy Notice in the future. Any updates or changes will be posted on this page and will be reflected in the version date.

Links to other websites

Our website may have links to other websites. This Privacy Notice only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.

Page last Updated: 6th March 2020

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