The newly-created role will see Danielle take responsibility for ensuring customers get the most from their Open GI solutions, acting as the voice of the customer, and ensuring all clients feel supported and heard when it comes to what they require from a specialist technology partner.
Danielle will split her time between Open GI’s Worcester and Winchester offices. She will report to Chief Sales Officer, Neil Hart and manage a team of Customer Success Managers and Solutions Managers.
Most recently, she was Global Specialty Pre Sales Lead at DXC. She has also held positions at Accenture, RMS (now part of Moody’s), Microsoft, where she was Customer Success Lead, and began her career as a Technical Business Analyst at Acturis in 2008.
Danielle commented: “Open GI has a long history of caring about its clients and working with them to be open and flexible. I’m thrilled to join the talented team as we support our customers to get the most out of our systems and solutions. It is clear Open GI puts customers at the front and centre of what they do. Having the chance to shape the Customer Success approach aligned to my career goals was a challenge I couldn’t wait to embrace.”
Simon Badley, Open GI CEO, stated: “We are delighted to welcome Danielle to the team. With her extensive experience at leading technology firms, including Microsoft, she brings a fresh perspective and a wealth of expertise to Open GI. Danielle’s energy, authenticity, and tenacity, combined with her passion for developing people and driving customer excellence, will make a lasting impact on our business support us to consolidate our position as the specialist technology partner of choice in the insurance industry.”
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