Customer Support

Customer Support 2018-05-03T19:38:25+00:00

We offer all of our customers the very highest levels of customer support

Our expert Support team provides your business with insurance software know-how, resource and assistance to help ensure your business stays ahead of the competition. The team has a wide breadth of insurance and technical knowledge for both face-to-face, over the phone and online support – all of which has been designed to benefit your business.

We offer all of our customers the very highest levels of customer support

Our expert Support team provides your business with insurance software know-how, resource and assistance to help ensure your business stays ahead of the competition. The team has a wide breadth of insurance and technical knowledge for both face-to-face, over the phone and online support – all of which has been designed to benefit your business.

Our support also gives you access to:

  • Online support and information via our Support Centre hub.

  • Our dedicated Account Management service that offers expert guidance to help you maximise your earnings, drive greater efficiency savings and secure new business.

  • Enhanced support and 24/7 support, available for those customers who want extra assistance and peace of mind about their software investment.

  • A wide range of engaging and interactive training courses that offer clear, practical advice to help you get the best from your software system. These courses can be delivered at your offices or any Open GI office location.

  • Expert project management support that is on hand to support your business on a range of topics such as migrating from one software system to another, consultancy and bespoke technology developments to help your business operate more smoothly.

Independent support for more benefits!

As a valued customer you will also have access to an independent organisation, the Open GI User Group, who are on hand to provide support to all of our Core policy administration customers. As well as raising issues on behalf of its members, the user group also provides valuable feedback on the functionality and usability of new products under development.

As a user group that is totally independent of Open GI, you can be sure of the integrity of the organisation – and that its motives are genuine. Representing over half of the user base it also gives a genuinely influential voice.

Our support also gives you access to:

  • Online support and information via our Support Centre hub.

  • Our dedicated Account Management service that offers expert guidance to help you maximise your earnings, drive greater efficiency savings and secure new business.

  • Enhanced support and 24/7 support, available for those customers who want extra assistance and peace of mind about their software investment.

  • A wide range of engaging and interactive training courses that offer clear, practical advice to help you get the best from your software system. These courses can be delivered at your offices or any Open GI office location.

  • Expert project management support that is on hand to support your business on a range of topics such as migrating from one software system to another, consultancy and bespoke technology developments to help your business operate more smoothly.

Visit Open GI Support Centre

Independent support for more benefits!

As a valued customer you will also have access to an independent organisation, the Open GI User Group, who are on hand to provide support to all of our customers. As well as raising issues on behalf of its members, the user group also provides valuable feedback on the functionality and usability of new products under development.

As a user group that is totally independent of Open GI, you can be sure of the integrity of the organisation – and that its motives are genuine. Representing over half of the user base it also gives a genuinely influential voice.

Owning our Core system entitles you to join the Open GI User Group – the largest and most successful organisation of its kind in the industry.

Visit Open GI Support Centre