We offer all of our customers the very highest levels of support

Our expert Customer Support team provides your business with insurance software know-how, resource and assistance to help ensure your business stays ahead of the competition. The team has a wide breadth of insurance and technical knowledge for both face-to-face, over the phone and online support – all of which has been designed to benefit your business.

We offer all of our customers the very highest levels of support

Our expert Customer Support team provides your business with insurance software know-how, resource and assistance to help ensure your business stays ahead of the competition. The team has a wide breadth of insurance and technical knowledge for both face-to-face, over the phone and online support – all of which has been designed to benefit your business.

Our customer support also gives you access to:

  • Online system guides, tools and further information via our Support Centre hub.

  • Our dedicated Account Management service that offers expert guidance to help you maximise your earnings, drive greater efficiency savings and secure new business.

  • In addition to our Standard Support, we are able to offer Enhanced, Extended and Out-of-Hours eCommerce support as necessary for those customers who want extra assistance and peace of mind about their software investment. For further information on hours covered by each level of our support, please contact respond@opengi.co.uk.

  • A wide range of engaging and interactive training courses that offer clear, practical advice to help you get the best from your software system. These courses can be delivered at your offices or any Open GI office location.

  • Expert project management that is on hand to support your business on a range of topics such as migrating from one software system to another, consultancy and bespoke technology developments to help your business operate more smoothly.

Independent support for more benefits!

As a valued customer you will also have access to an independent organisation, the Open GI User Group, who are on hand to provide customer support to all of our Core, Mobius and V6/V7 users. As well as raising issues on behalf of its members, the user group also provides valuable feedback on the functionality and usability of new products under development.

As a user group that is totally independent of Open GI, you can be sure of the integrity of the organisation – and that its motives are genuine. Representing over half of the user base it also gives a genuinely influential voice.

Our customer support also gives you access to:

  • Online system guides, tools and further information via our Support Centre hub.

  • Our dedicated Account Management service that offers expert guidance to help you maximise your earnings, drive greater efficiency savings and secure new business.

  • In addition to our Standard Support, we are able to offer Enhanced, Extended and Out-of-Hours eCommerce support as necessary for those customers who want extra assistance and peace of mind about their software investment. For further information on hours covered by each level of our support, please contact respond@opengi.co.uk.

  • A wide range of engaging and interactive training courses that offer clear, practical advice to help you get the best from your software system. These courses can be delivered at your offices or any Open GI office location.

  • Expert project management that is on hand to support your business on a range of topics such as migrating from one software system to another, consultancy and bespoke technology developments to help your business operate more smoothly.

Independent support for more benefits!

As a valued customer you will also have access to an independent organisation, the Open GI User Group, who are on hand to provide customer support to all of our Core, Mobius and V6/V7 users. As well as raising issues on behalf of its members, the user group also provides valuable feedback on the functionality and usability of new products under development.

As a user group that is totally independent of Open GI, you can be sure of the integrity of the organisation – and that its motives are genuine. Representing over half of the user base it also gives a genuinely influential voice.

Visit Open GI Support Centre
Visit Open GI Support Centre
Visit Open GI Service Desk