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Press release:

Ref: OGI0227
3rd September 2010

Open GI Appoints New Head of Customer Service

Pictured: Michele Munn, Open GI Head of Customer Service

Open GI has strengthened its customer service operation with the appointment of Michele Munn to the role of Head of Customer Service.

Michele, pictured above, has enjoyed an extensive career in the insurance industry spanning over seventeen years. She was formerly Head of Insurer Relations at Open GI and has worked as a Consultant within the Broker Market.

In her new role, Michele is responsible for Customer Support, Training, Consultancy, Software Release and Distribution, along with the management of a team of 45.  As Head of Customer Service, Michele’s main responsibility is to ensure the provision of a consistently high and proactive service to customers, maintaining and enhancing quality and response times. This is alongside improving communications with customers and inputting into product strategy.

Open GI Operations Director, Helen Barker, said: “The customer is at the heart of everything we do at Open GI – we want our brokers to have the best possible service and employing the best staff is crucial to delivering this. We are continually improving our service to make it quicker and easier for customers to get hold of the information they require and Michele will be key to ensuring this happens. We are delighted to have such an experienced individual, with a wealth of industry expertise, take on this vital role."

Commenting on her appointment, Michele Munn, said: “With over 2,000 broking customer sites, each with varying requirements, it’s vital Open GI offers comprehensive and proactive support. Having worked within the Broker Market I understand the challenges faced by businesses and the need to have a technological solution which is both adept and robust to deal with the demands of trading.  I believe Open GI offers this and I am keen to work with our Broker Customers to ensure the support and service we provide is the best it can be."

For More Information contact:
Stacy Prosser
Marketing Team Leader
Open GI
Tel: 01905 754455
email: stacy.prosser@opengi.co.uk

Notes to Editors:

Open GI supplies market leading IT solutions to insurance brokers across the UK & Ireland. With 25,000 users in around 2,000 firms, the company has a 40% share of the UK broker market and is committed to technological innovation. Open GI technology enables personal and commercial lines brokers trading in standard and niche markets to streamline business activity and become more profitable. With a workforce of 300 people and a 30 year heritage, the company enjoys a strong financial performance. For the year ended 31 st May 2007 Open GI reported revenues of £27.3 million and an operating profit of £13.6 million.