Wrightway Underwriting Ltd Case Study
Efficiency savings for brokers through Wrightway’s partnership with Open GI
The Situation
Wrightway Underwriting Limited, servicing over 60,000 policyholders, was established in 1999. Providing schemes including private motor and commercial policies, they branched out into other niche areas over a period of time, expanding on their wealth of insurance knowledge.
Grown to become Ireland’s largest underwriting agency, Wrightway needed a technology provider to work with them to achieve a paperless way to load renewal quotes onto a broker's Back-Office system in order to create significant workflow productivity benefits. Being an established customer of Open GI for nearly 10 years, Wrightway wanted to renew its partnership with a dependable technology provider to continue to supply them with the latest in insurance technology using an agile platform to distribute their products to the open market - over 300 brokers.
The Solution
Wanting to automate the renewal process, Wrightway needed a technology provider to be able to supply cost-effective functionality to reduce manual output and increase efficiency. By using the Insurer Administration System, Wrightway are not only able to trade their products on the open market but are also able to receive EDI messages, including those from other software houses, via Open GI’s Back-Office. By allowing the integration of other software houses, Wrightway only need one Back-Office system to be able to channel their products to brokers.
By utilising the Insurer Administration system and Renewal Refresh from Open GI’s product suite, Wrightway were able to improve time to process renewal policies, enhance customer service levels and improve their own workflow efficiencies by electronic renewal transfers.
The Result
- Able to trade on the open market to over 300 brokers via Full Cycle EDI without having to invest heavily in hardware.
- Automatic renewal processing negates the need to manually rekey data.
- A significant reduction in the time to process motor renewals for brokers using Wrightway’s products, improving their level of customer service and generating considerable workflow efficiencies.
- Help’s brokers meet competitive pressures due to processing policies in the shortest time possible.
“We were keen to work with Open GI due to the continued increase in brokers using the platform and their expertise in the delivery of Full Cycle EDI.”
David Farrell, IT Manager, Wrightway Underwriting Limited
Download Wrightway Underwriting Case Study.pdf 
For More Information about Open GI:
Adele Clarkson
Marketing and PR Manager
Open GI
Tel: +44 (0)1905 754455
email: adele.clarkson@opengi.co.uk