Roland Smith Case Study
Disaster recovery success with Open GI’s Business Continuity Solution
The Situation
Roland Smith, part of the Police Mutual Group and the UK's largest insurance broker for the Police, was founded in 1965. Working with Police Federations since the company first began; Roland Smith provides home and motor schemes, as well as bespoke group insurance schemes for over 39 different Federations including the National Association of Retired Police Officers (NARPO) and the National Association of Retired Firefighters (NARF).
Known for arranging value for money insurance products, Roland Smith required a trusted and reliable technology partner that could meet their business objectives, protect them from any business disasters and to help them grow their Personal Lines business both on and offline.
The Solution
Roland Smith wanted to be perfectly placed to seamlessly look after the insurance needs for their niche customers online and offline. By conducting a real-life disaster recovery test, their ultimate objective was to make sure their business resilience plan worked faultlessly, so that they could continue to provide excellent service in the event of unforeseen disruption. Wanting to enhance their overall productivity, Roland Smith looked to implement several solutions including; the Core Back-Office which incorporates Open Word, Open Print Manager, Vehicle Index Look-up and eBroker for Personal Lines. To facilitate Roland Smith in offering excellent customer service by ensuring speed and reliability of quotes, Open GI’s Hosted eQuotes solution is being utilised.
The Result
- Confidence in Open GI’s Business Continuity Solution by carrying out a live trial to ensure the effectiveness of the plan.
- Roland Smith was operational within 90 minutes of their test business disaster, from the engineer arriving onsite and being back in business. The test day provided valuable results which will enable Roland Smith to future proof their continuity plan.
- Roland Smith is now confident, that in the event of a disaster, their customers would continue to receive the same level of service and excellence with no disruption or inconvenience.
- Roland Smith now benefit from significant workflow efficiencies leading to a multitude of cost savings each year. With improved workflow productivity, customers now enjoy an enhanced level of customer service.
- With succinct productivity processes now in place, staff at Roland Smith can now quote and convert policies to a live status quickly and efficiently.
- Online quote and buy functionality allows Roland Smith to trade 24/7 and ensure speed and reliability.
“Upon testing our Business Continuity Solution, we notified Open GI of a disaster recovery situation at 8.30am, within two hours the engineer was on site. Open GI’s dedication to disaster recovery, and their overall technology strategy, has helped us ensure our business runs smoothly as well as reap the benefits of major productivity gains.”
Lee Duggan, IT Manager, Roland Smith
Download Roland Smith Case Study.pdf 
For More Information about Open GI:
Adele Clarkson
Marketing and PR Manager
Open GI
Tel: +44 (0)1905 754455
email: adele.clarkson@opengi.co.uk