MCE Case Study
Greater efficiencies and enhanced overall customer experience with end-to-end processing
The Situation
MCE was founded in 1975 and is the UK’s leading provider of bike insurance selling over 163,000 policies each year. Employing over 200 staff in Northampton, MCE was ranked 25th in the Top 50 Brokers in Personal Lines Supplement by Insurance Age, 2011.
With its successful portfolio of Personal Lines products that include car insurance sold via its call centre business and website, MCE wanted to create significant internal workflow efficiencies and achieve ambitious growth.
The Solution
As a long-standing and valued partner of Open GI, MCE wanted a reliable IT partner for their IT infrastructure including their call centre and e-commerce website, www.mceinsurance.com. Having previously developed a fully integrated e-commerce website with quote and buy functionality and a competitive pricing tool for aggregators, Open GI was selected as MCE’s technology partner to introduce a range of products to achieve “zero-touch” web processing and improved call centre processing speeds.
By reviewing and maintaining the IT infrastructure for MCE, Open GI has provided a number of efficiency saving solutions to cut costs and improve productivity, in addition to a number of bespoke project developments for their bike insurance products. These include; the Core Back-Office solution; Active Quote for e-commerce; Open Document Centre; eBroker for Personal Lines; and InfoCentre Plus.
The Result
- MCE achieved 30% growth in 2010 with the support of Open GI technology.
- Improved workflow productivity with less manual intervention and automated document delivery.
- Improved web and call centre processing speeds to introduce greater efficiencies and enhanced overall customer experience with end-to-end processing.
- Competitive and real-time pricing for quote and buy customers visiting website.
- MCE has a greater understanding and control of all aspects of business performance such as renewals, diaries, debtors/creditors and effectiveness of marketing.
“As we work hard to develop our product range and work on exciting, innovative new initiatives, it is imperative we have the latest efficiency saving technology. By partnering with Open GI, we are confident that we will be able to achieve substantial growth, whilst improving the overall customer experience with effortless end-to-end processing. The bespoke development projects are fundamental to our business and drive the biggest impact on the business, particularly at renewal.”
Julian Edwards, Chief Executive, MCE
Download MCE Insurance Case Study.pdf 
For More Information about Open GI:
Adele Clarkson
Marketing and PR Manager
Open GI
Tel: +44 (0)1905 754455
email: adele.clarkson@opengi.co.uk